Autoglass® improves accessibility and support for technicians

Autoglass® has launched some additional equipment designed to enhance accessibility for technicians by providing them with manual handling support while they work.  

The Pro Lifting tool, which will be available to all technicians who require additional support when lifting larger windscreens, provides manual support to help technicians lift oversized windscreens when servicing customers off-site. The tool will add to the existing set of high-quality technology available to Autoglass® technicians to support them perform their work to the highest standards.   

It has been specifically designed to support with the challenges faced by the female workforce, who often interact with customers at their home or workplace rather than working at an Autoglass® branch. The additional tool aids technicians with the physical act of lifting the windscreen when out on the road and is part of ongoing efforts by Autoglass® to hire more female technicians and diversify its workforce. 

Autoglass® has been conducting trials of the Pro Lifting Equipment with technicians in Swindon and Glasgow. The company plans to provide training on the equipment to some of its technicians and anticipates launching an additional 6-12 units within the next few months.  

Tim Camm, Technical Training Manager at Autoglass®, says: “We are constantly looking for ways to support our people and foster a supportive working environment. After a consultation with our female technicians, we realised there was a need for more supporting equipment when they do mobile work. Technicians work individually when out on the road traveling to visit customers, and it can be physically demanding having to lift and carry several windscreens a day. So, we worked with suppliers to identify this equipment to assist them when changing windscreens off-site. This will make life easier and safer for our technicians and allow them to focus on the technical and personal elements of the job, ensuring we are providing exceptional service to our customers every time.”