Hella Gutmann unveils top 10 most-ticketed remote diagnostic jobs

New data from Hella Gutmann reveals that the most common workshop task performed using its macsRemote Services is the replacement of the steering assistance module.

The latest analysis also shows that front radar module replacement and front radar calibration rank second and third in the top ten list of the most ticketed remote diagnostic tasks.

“Through Hella Gutmann’s macsRemote device,” said Julian Goulding, Hella Gutmann’s Head of Sales, “garages gain access to our team of remote experts, who can help them complete jobs requiring dealer tools. Our top 10 shows the breadth of work Hella Gutmann is enabling garages to take on.”

Top 10 most ticketed macsRemote tasks                                                             

1.         Steering assistance module replacement                             

2.         Front radar module replacement                                           

3.         Front radar calibration                                               

4.         Front camera calibration                                                        

5.         Headlight module replacement (single headlight)                 

6.         Engine control module flash programming                            

7.         Airbag module replacement                                                   

8.         Key transponder programming                                              

9.         Remote diagnostic support                            

10.       Adblue warning reset                                                 

Hella Gutmann’s macsRemote Services gives workshops the OE capability to carry out calibrations and coding on vehicles via remote connection. “Where they were previously locked out of jobs because of lack of data or access authorisations,” said Julian, “or because the vehicle is too new for their usual diagnostic tools, garages can now call on Hella Gutmann’s remote experts. 

“You simply connect the macsRemote device to the car and create a job ticket through the Hella Gutmann online portal. At this point, our technical experts can access all the vehicle’s electronic systems remotely and perform tasks using vehicle manufacturer diagnostic equipment.” 

With no ongoing license charges, it is a cost-effective pay-as-you-go solution. “As well as meaning garages provide a more complete offering for customers,” said Julian, “workshops can also boost profits. Jobs can be carried out in-house at a competitive price, instead of being passed up or passed along. It’s a win-win for everyone.”