JLR subscription service adopts Allstar’s ServicePoint

Allstar’s ServicePoint service, maintenance and repair (SMR) platform has been adopted by Jaguar Land Rover-owned car subscription service Pivotal.

Through the ServicePoint portal, Pivotal will be able to manage key aspects of their SMR needs, with access to a nationwide network of garages, booking, authorisation, payment and invoicing, service reminders, and vehicle SMR histories.

John Murphy, managing director at Pivotal, said: “When it comes to the service and maintenance of our vehicles, our aim is to provide a seamless experience for our members while working with the best suppliers to ensure our fleet of Jaguar and Land Rover vehicles are kept in optimal condition. Our move to ServicePoint has very much been made with that objective in mind.

“Members who need to visit a dealership to have work completed will contact our team to make a booking at a time and place convenient to them. As we will now be able to largely specify the suppliers we work with, managing both quality and costs can be done more effectively. It’s much more efficient than our previous largely manual process while allowing us to provide a much higher degree of customer experience.”

Pivotal offers members a choice from four membership tiers which provides a selection of the latest Jaguar and Land Rover vehicles. Members can subscribe for a minimum period of three months, from which point they may pause or update their vehicle when it is convenient for them. Vehicle subscription is designed to provide a flexible alternative to vehicle ownership and includes insurance, servicing and roadside assistance.

Paul Holland, managing director of UK and ANZ Fleet at FLEETCOR, said: “ServicePoint offers an ideal solution for vehicle subscription companies and we are very pleased to welcome Pivotal to our platform. We share their commitment to delivering the best possible end-user experience to drivers by providing highly efficient and effective processes.”