10 Years in business, time to mobilise the future.
Team Valley Service and MOT Centre, based in Gateshead, is celebrating a decade in business this year, and the achievement has not gone unnoticed by Managing Director, Marvin Campbell who started the business from scratch.
Now one of the largest centres in the Nort East, Campbell commented on the success, saying “We are built on customer service and loyalty, when we started the business, our attitude was always to say yes, we can do that, then we would figure out how we would offer that service, yet still offering the customer a fair and reasonable price.”
“Our customers are the key; we are loyal to them, and we are vey fortunate to receive that loyalty back in return with continued business. One of our philosophies is to maintain and service the vehicles to avoid issues rather than firefight when breakdowns happen. This saves the customers time and money and ensures we know a large percentage of our work schedule three months in advance, giving the vehicles the time needed to be maintained”
Looking towards the future, the business is already diversifying into new technologies with the introduction of the CAN-PHANTOM immobiliser service, which includes adding two new full-time staff to the team of 20 people across Team Valleys two sites, and an additional specific branded van.
Marvin added “In business you should never stand still, and when we met the team at CAN-PHANTOM, they really did take us aback, we have seen car security always being top of the agenda, but with very little actual prevention measures taken, we see more solutions that are a cure to the vehicle going missing.”
“But the CAN-PHANTOM immobiliser means the vehicles are much harder to be taken in the first place. We deal with most industries you can think of, from emergency services to couriers, from taxis to food delivery and also plenty of chauffeurs, all whom without a vehicle for a day seriously effects their income. An income that nobody can afford to lose with the current cost of living crisis of course.”
“A relatively small investment of just under £400 for the immobiliser can actually make you money and save you time, insurance companies will also begin to look at the CAN-PHANTOM as well, and when fitted, will save you money per year through your premiums.”
“As a vital part of our future strategy we have added two full time staff purely for the installation of the immobilisers and taken on a new van too which we have branded. Working in partnership with Steven Stone and the team at the manufacturers in Stafford means we are working hard to eliminate the problem one vehicle at a time.”
Steven Stone, Managing Director from CAN-PHANTOM added “When we visited Team Valley, we were really impressed by both their sites, the body shop was so innovative and inspiring, yet with so much potential for expansion, and when we went to the MOT and service centre, we couldn’t believe our eyes. Marvin certainly has advanced technologies in his sights, so we both believed the CAN-PHANTOM was a natural fit from almost the first conversation”
“As we spoke over time, Marvin’s plans for our product took us by surprise, when launching a new product, it is always a scary yet exciting time, and to find somebody with as much enthusiasm as you and willing to invest into the project was a match made from the start and has developed. The time and investment have proved fruitful for all involved, but most importantly, the customers who have them fitted. It is heart-breaking when a vehicle is taken and can have devastating consequences for a few weeks.”
Stone concluded: “Our network of installers continues to grow, and our product awareness really is exploding every day. All we are trying to achieve is to keep your vehicle, that you have invested in and means so much to you and your family, at your rightful place safely.”